Returns & Refunds
When and how orders can be returned or refunded.
Our promise
We want you to be happy with your order. Because our products are dietary supplements, we can only accept returns that meet the conditions below, for the safety of every customer.
Damaged, wrong or missing items
If your order arrives damaged, has the wrong product or is missing an item, contact us within 3 days of delivery with your order number and a photo of the parcel and product. We will send a replacement at no extra cost or refund you in full.
Change of mind
You may return an unopened, sealed product within 7 days of delivery. The bottle's seal and packaging must be intact. For hygiene and safety reasons we cannot accept products that have been opened or used.
How to request a return
1. Call or WhatsApp us on +92 330 7999 301, or email support@medcore.com, with your order number.
2. We confirm whether the return is eligible and share the return address or arrange a pickup.
3. Once we receive and check the product, we process your refund or replacement.
Refunds
- Approved refunds are made by bank transfer or mobile wallet (JazzCash / Easypaisa) within 5–7 working days of approval.
- For change-of-mind returns, the original delivery charge and any COD charge are not refunded, and the customer pays the return delivery cost.
- If the return is because of our mistake (damaged, wrong or missing items), we cover all delivery costs.
Refused deliveries
Repeatedly refusing cash-on-delivery parcels without a valid reason may mean we ask for advance payment on future orders.