Privacy Policy
What personal data we collect at checkout and how we use it.
Who we are
This website is operated by Medcore ("we", "us"). This policy explains what personal information we collect when you use our website, why we collect it and how we protect it.
What we collect
- Order details: your name, mobile number, email address (optional), delivery address, the products you order and how you choose to pay.
- Messages: what you send us through the contact form, including your name, email or phone number.
- Reviews: your name, rating and review text, and your email address if you choose to give it (your email is never published).
- Technical data: your bag is saved in your own browser so it is not lost between visits. We do not use advertising trackers.
How we use it
- To confirm, deliver and support your orders, including calling or messaging you about them.
- To reply to your questions and messages.
- To publish reviews you submit, once our team has checked them.
- To keep records required by law, such as for tax and accounting.
We do not sell or rent your personal information to anyone.
Who we share it with
- Courier partners, who receive your name, phone number and address to deliver your order.
- Payment and banking partners, when needed to process or confirm a payment or refund.
- Our manufacturing partner, Inovics Healthcare, only when needed to answer a product-quality question you raise.
- Authorities, when the law requires it.
How long we keep it
Order records are kept for as long as required for tax and accounting purposes. Messages and reviews are kept while they are useful for serving you, and you can ask us to delete them at any time.
Your choices
You can ask us to see, correct or delete the personal information we hold about you by contacting support@medcore.com or +92 330 7999 301. We may need to keep some order records where the law requires it.
Security
We use secure (HTTPS) connections, limit access to customer data to the people who need it, and protect our admin systems with passwords and signed sessions.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page.